Immediate Crisis & Emergency Support
Emergency Services: Dial 911 for all immediate safety or medical emergencies.
Suicide & Crisis Lifeline: Call or text 988 for 24/7 free, confidential mental health crisis support.
Community Referral Line: Dial 211 to reach the Health and Human Services referral line for local aid.
National Substance Use Hotline: Call 1-800-662-4357 (SAMHSA) for 24/7 addiction referral and treatment information.
Suicide & Crisis Lifeline: Call or text 988 for 24/7 free, confidential mental health crisis support.
Community Referral Line: Dial 211 to reach the Health and Human Services referral line for local aid.
National Substance Use Hotline: Call 1-800-662-4357 (SAMHSA) for 24/7 addiction referral and treatment information.
Substance abuse
Alcohol Anonymous:
Meetings at 312 Lakeside Rd, Syracuse NY 13209
Narcotics Anonymous:
Meetings at 312 Lakeside Rd, Syracuse, NY 13209
need meeting info
Meetings at 312 Lakeside Rd, Syracuse NY 13209
Narcotics Anonymous:
Meetings at 312 Lakeside Rd, Syracuse, NY 13209
need meeting info
Food Pantry
Food Bank of Central New York
Food Bank of Central NY can be reached at 315-437-1899. You can text FOOD to 877877 to receive an immediate list of active, neighborhood-specific distribution sites texted directly to your phone
Coordination & Referrals
Interreligious Food Consortium (IRC): Call 315-474-8855 (Monday–Friday, 9:00 AM–3:00 PM). They specialize in checking geographic boundaries and routing you directly to whichever specific neighborhood pantry handles your exact street address.
211 Central New York: Dial 211 at any hour to get an updated list of local emergency mobile food truck drop-offs or neighborhood giveaways.
Samaritan Center Soup Kitchen (Daily Meals): Located at 215 North State Street, Syracuse, NY 13203 Phone: 315-472-0650
Link to our FP page
Food Bank of Central NY can be reached at 315-437-1899. You can text FOOD to 877877 to receive an immediate list of active, neighborhood-specific distribution sites texted directly to your phone
Coordination & Referrals
Interreligious Food Consortium (IRC): Call 315-474-8855 (Monday–Friday, 9:00 AM–3:00 PM). They specialize in checking geographic boundaries and routing you directly to whichever specific neighborhood pantry handles your exact street address.
211 Central New York: Dial 211 at any hour to get an updated list of local emergency mobile food truck drop-offs or neighborhood giveaways.
Samaritan Center Soup Kitchen (Daily Meals): Located at 215 North State Street, Syracuse, NY 13203 Phone: 315-472-0650
Link to our FP page
childcare
Childcare & Early Childhood Subsidies
Child Care Aware of Central NY: Call 315-446-1220. Administered by the Child Care Council of CNY, this agency helps parents find licensed childcare providers, offers parenting classes, and guides low-income families through the New York State Child Care Assistance Program (CCAP) subsidy application.
Onondaga County Day Care Subsidy Unit: Call 315-435-5683 or visit the Civic Center (421 Montgomery Street). This department directly processes financial financial assistance applications to help working parents cover childcare costs.
Early Intervention & Special Needs
Onondaga County Early Intervention Program: Call 315-435-3240. This county program provides free developmental evaluations and therapies (physical, speech, or occupational) for infants and toddlers under age 3 who show signs of developmental delays.
Preschool Special Education (CPSE): Call 315-435-3230. For children ages 3 to 5, this office coordinates specialized classroom settings, evaluations, and individual services through local school districts.
Safety, Mental Health & Crisis Support
McMahon Ryan Child Advocacy Center: Located at 601 E. Genesee Street; call 315-701-2985. They provide a safe, child-friendly environment for victims of child abuse, offering medical examinations, forensic interviews, and trauma-informed therapy through the McMahon Ryan Website.
ACCESS Team (Children's Mental Health): Call 315-463-1100. Run by Informed Choice / Integrated Community Alternatives Network (ICAN), this acts as the single point of access for children's community-based mental health services and intensive case management in Onondaga County.
Free Educational & Literacy Programs
Onondaga County Public Libraries: The OCPL Central Library located at 447 S. Salina Street (and its neighborhood branches) offers free after-school homework help, early literacy storytimes, digital book rentals, and free internet access for children.
Dolly Parton’s Imagination Library: Administered locally by the Literacy Coalition of Onondaga County, this program mails one free, high-quality book every month to registered children from birth until their 5th birthday.
Child Care Aware of Central NY: Call 315-446-1220. Administered by the Child Care Council of CNY, this agency helps parents find licensed childcare providers, offers parenting classes, and guides low-income families through the New York State Child Care Assistance Program (CCAP) subsidy application.
Onondaga County Day Care Subsidy Unit: Call 315-435-5683 or visit the Civic Center (421 Montgomery Street). This department directly processes financial financial assistance applications to help working parents cover childcare costs.
Early Intervention & Special Needs
Onondaga County Early Intervention Program: Call 315-435-3240. This county program provides free developmental evaluations and therapies (physical, speech, or occupational) for infants and toddlers under age 3 who show signs of developmental delays.
Preschool Special Education (CPSE): Call 315-435-3230. For children ages 3 to 5, this office coordinates specialized classroom settings, evaluations, and individual services through local school districts.
Safety, Mental Health & Crisis Support
McMahon Ryan Child Advocacy Center: Located at 601 E. Genesee Street; call 315-701-2985. They provide a safe, child-friendly environment for victims of child abuse, offering medical examinations, forensic interviews, and trauma-informed therapy through the McMahon Ryan Website.
ACCESS Team (Children's Mental Health): Call 315-463-1100. Run by Informed Choice / Integrated Community Alternatives Network (ICAN), this acts as the single point of access for children's community-based mental health services and intensive case management in Onondaga County.
Free Educational & Literacy Programs
Onondaga County Public Libraries: The OCPL Central Library located at 447 S. Salina Street (and its neighborhood branches) offers free after-school homework help, early literacy storytimes, digital book rentals, and free internet access for children.
Dolly Parton’s Imagination Library: Administered locally by the Literacy Coalition of Onondaga County, this program mails one free, high-quality book every month to registered children from birth until their 5th birthday.
syracuse University Student Support
If you are affiliated with Syracuse University, targeted academic, financial, and personal assistance is available:
Barnes Center at the Arch: Call 315-443-8000 for 24/7 confidential mental health counseling, physical health services, and crisis support.
Student Outreach and Support: Email studentsupport@syr.edu or call 315-443-HELP (4357) to connect with a case management team for ongoing assistance.
Coach Mac Food Pantry: The Hendricks Chapel Coach Mac Food Pantry provides fresh, shelf-stable groceries and personal care items for students.
IT Support: Need technology help? Contact the Information Technology Services team by calling 315-443-2677 or emailing help@syr.edu.
Barnes Center at the Arch: Call 315-443-8000 for 24/7 confidential mental health counseling, physical health services, and crisis support.
Student Outreach and Support: Email studentsupport@syr.edu or call 315-443-HELP (4357) to connect with a case management team for ongoing assistance.
Coach Mac Food Pantry: The Hendricks Chapel Coach Mac Food Pantry provides fresh, shelf-stable groceries and personal care items for students.
IT Support: Need technology help? Contact the Information Technology Services team by calling 315-443-2677 or emailing help@syr.edu.
OCC Student Support
Crisis, Safety, & Mental Health
Campus Safety (Emergency): Call 315-498-2311 for active campus emergencies or immediate safety concerns.
Campus Safety (Non-Emergency): Call 315-498-2478 for routine safety questions, security escorts, or reporting lost property.
Counseling Center: Located in the Gordon Student Center, Room G230; call 315-498-2675 or email counselingcenter@sunyocc.edu. They offer free, confidential mental health therapy, walk-in crisis care, and 24/7 after-hours phone support.
Title IX Coordinator: Reach out to Hailey Warren at 315-498-2675 or email h.warren@sunyocc.edu for assistance with sexual misconduct or discrimination reporting.
Essential Needs & Basic Living Care
Community Care Hub: Located in Gordon Student Center Room 230; call 315-498-2675 or email communitycare@sunyocc.edu. They host an on-site food pantry, hand out public transit bus passes, and process short-term emergency financial aid.
Social Resource Assistance: Visit the OCC Community Care Hub for direct staff guidance applying for SNAP, WIC, health insurance, and local housing or emergency shelters.
Residence Life (Housing): Call 315-498-2348 or email reslife@sunyocc.edu for questions regarding on-campus dorms or residential student support.
Admissions, Enrollment, & Financial Aid Student Central
Admissions: Call 315-498-2000 for support navigating the enrollment process, submitting forms, or checking application status.
Financial Aid / Student Accounts: Email fasc@sunyocc.edu or visit the OCC Financial Aid Department in the Gordon Student Center to submit mandatory FAFSA verification paperwork, review tuition billing, or secure scholarship allocations.
Dean of Students Office: Email DOS@sunyocc.edu for official student advocacy, policy clarification, or reporting major personal challenges impacting your enrollment.
Learning & Technical Support
The Learning Center (Tutoring): Located in Gordon Student Center, Suite G202; call 315-498-2103 or email learningcenter@sunyocc.edu. Free individual tutoring, group study workshops, and skill-building sessions can be booked directly through OCC's WC-Online Scheduler.
IT Help Desk: Located in Coulter Hall, Room C240; call 315-498-2999 or email helpdesk@sunyocc.edu for password resets, LazerCard fixes, and campus Wi-Fi troubleshooting.
Campus Safety (Emergency): Call 315-498-2311 for active campus emergencies or immediate safety concerns.
Campus Safety (Non-Emergency): Call 315-498-2478 for routine safety questions, security escorts, or reporting lost property.
Counseling Center: Located in the Gordon Student Center, Room G230; call 315-498-2675 or email counselingcenter@sunyocc.edu. They offer free, confidential mental health therapy, walk-in crisis care, and 24/7 after-hours phone support.
Title IX Coordinator: Reach out to Hailey Warren at 315-498-2675 or email h.warren@sunyocc.edu for assistance with sexual misconduct or discrimination reporting.
Essential Needs & Basic Living Care
Community Care Hub: Located in Gordon Student Center Room 230; call 315-498-2675 or email communitycare@sunyocc.edu. They host an on-site food pantry, hand out public transit bus passes, and process short-term emergency financial aid.
Social Resource Assistance: Visit the OCC Community Care Hub for direct staff guidance applying for SNAP, WIC, health insurance, and local housing or emergency shelters.
Residence Life (Housing): Call 315-498-2348 or email reslife@sunyocc.edu for questions regarding on-campus dorms or residential student support.
Admissions, Enrollment, & Financial Aid Student Central
Admissions: Call 315-498-2000 for support navigating the enrollment process, submitting forms, or checking application status.
Financial Aid / Student Accounts: Email fasc@sunyocc.edu or visit the OCC Financial Aid Department in the Gordon Student Center to submit mandatory FAFSA verification paperwork, review tuition billing, or secure scholarship allocations.
Dean of Students Office: Email DOS@sunyocc.edu for official student advocacy, policy clarification, or reporting major personal challenges impacting your enrollment.
Learning & Technical Support
The Learning Center (Tutoring): Located in Gordon Student Center, Suite G202; call 315-498-2103 or email learningcenter@sunyocc.edu. Free individual tutoring, group study workshops, and skill-building sessions can be booked directly through OCC's WC-Online Scheduler.
IT Help Desk: Located in Coulter Hall, Room C240; call 315-498-2999 or email helpdesk@sunyocc.edu for password resets, LazerCard fixes, and campus Wi-Fi troubleshooting.
Community & Social Services
For non-university-affiliated residents or students needing broader local assistance:
Onondaga County Department of Social Services: Located at the John H. Mulroy Civic Center at 421 Montgomery Street; call 315-435-2985 for public assistance, SNAP, or housing help.
Vera House: Call 315-468-3260 for 24/7 confidential advocacy and support regarding relationship violence and sexual assault. Located at 723 James St, Syracuse, NY 13203.
Contact Community Services: Call 315-251-0600 or visit Contact Community Services located at 6311 Court Street Road, East Syracuse, NY 13057 for local crisis intervention and community referrals.
City Line (Non-Emergency): Call 315-448-CITY (2489) to report potholes, illegal dumping, or street light outages.
City Parking & Violations: Call 315-473-2753 for parking ticket inquiries and city lot information.
Syracuse City School District: Call 315-435-4499 for central registration and public school administration.
Onondaga County Department of Social Services: Located at the John H. Mulroy Civic Center at 421 Montgomery Street; call 315-435-2985 for public assistance, SNAP, or housing help.
Vera House: Call 315-468-3260 for 24/7 confidential advocacy and support regarding relationship violence and sexual assault. Located at 723 James St, Syracuse, NY 13203.
Contact Community Services: Call 315-251-0600 or visit Contact Community Services located at 6311 Court Street Road, East Syracuse, NY 13057 for local crisis intervention and community referrals.
City Line (Non-Emergency): Call 315-448-CITY (2489) to report potholes, illegal dumping, or street light outages.
City Parking & Violations: Call 315-473-2753 for parking ticket inquiries and city lot information.
Syracuse City School District: Call 315-435-4499 for central registration and public school administration.
Disablity services
Independent Living & Advocacy Hubs
ARISE: Located at 635 James Street; call 315-472-3171. As the region's designated Independent Living Center, ARISE offers peer counseling, medical equipment loans, housing advocacy, and the ARISE Ramp Program to install wheelchair ramps for eligible homeowners.
Arc of Onondaga: Located at 600 S. Wilbur Avenue; call 315-476-7441. This agency provides person-centered services for individuals with developmental disabilities, including residential programs, day habilitation, and employment training through Arc Onondaga Career Services.
Transportation & Mobility Assistance
Centro Call-A-Bus: Call 315-442-3434 to apply or schedule rides. This is a paratransit service providing ride-share transportation for individuals whose disabilities prevent them from using regular fixed-route buses. Riders must complete an eligibility application available through Centro Paratransit Services.
E-ZPass Onondaga County: Eligible individuals with permanent physical disabilities that severely impact mobility can apply for New York State's fee-exempt E-ZPass program for toll reductions.
Employment & Vocational Training
ACCES: Located at 333 E. Washington Street, Room 230; call 315-428-4138. The Adult Career and Continuing Education Services-Vocational Rehabilitation program helps individuals with disabilities overcome barriers to employment. They fund job coaching, tuition assistance, and workplace accommodations through the NYS Education Department ACCES-VR.
Government Benefits & County Support
Onondaga County Adult Protective Services (APS): Call 315-435-2815 to report concerns or secure case management for vulnerable adults with physical or mental impairments who need protection from harm.
NYS Justice Center: Call the 24/7 hotline at 1-855-373-2122 to report any abuse, neglect, or mistreatment of individuals with special needs in state-operated or licensed facilities.
ARISE: Located at 635 James Street; call 315-472-3171. As the region's designated Independent Living Center, ARISE offers peer counseling, medical equipment loans, housing advocacy, and the ARISE Ramp Program to install wheelchair ramps for eligible homeowners.
Arc of Onondaga: Located at 600 S. Wilbur Avenue; call 315-476-7441. This agency provides person-centered services for individuals with developmental disabilities, including residential programs, day habilitation, and employment training through Arc Onondaga Career Services.
Transportation & Mobility Assistance
Centro Call-A-Bus: Call 315-442-3434 to apply or schedule rides. This is a paratransit service providing ride-share transportation for individuals whose disabilities prevent them from using regular fixed-route buses. Riders must complete an eligibility application available through Centro Paratransit Services.
E-ZPass Onondaga County: Eligible individuals with permanent physical disabilities that severely impact mobility can apply for New York State's fee-exempt E-ZPass program for toll reductions.
Employment & Vocational Training
ACCES: Located at 333 E. Washington Street, Room 230; call 315-428-4138. The Adult Career and Continuing Education Services-Vocational Rehabilitation program helps individuals with disabilities overcome barriers to employment. They fund job coaching, tuition assistance, and workplace accommodations through the NYS Education Department ACCES-VR.
Government Benefits & County Support
Onondaga County Adult Protective Services (APS): Call 315-435-2815 to report concerns or secure case management for vulnerable adults with physical or mental impairments who need protection from harm.
NYS Justice Center: Call the 24/7 hotline at 1-855-373-2122 to report any abuse, neglect, or mistreatment of individuals with special needs in state-operated or licensed facilities.
Central Hub for Senior Benefits
Onondaga County Office for Aging
421 Montgomery St 10th flLocated on the 10th floor of the Civic Center; call 315-435-2362.
This is the primary agency to contact for long-term care options, HIICAP health insurance counseling, Home Energy Assistance (HEAP), and the Neighborhood Advisor outreach program.
Food & Social Connection
Salvation Army Senior Services: Call 315-479-1125. They provide free breakfast and lunch on weekdays for eligible seniors, alongside case managers who help fill out Medicaid, Medicare, and SNAP applications.
Westcott Community Center: Located at 826 Euclid Ave; call 315-478-8634. They host comprehensive older adult programming including community meals, fitness activities, and pharmacy or grocery transport.
Home Delivered Meals: Reach out to the county’s Nutrition Services via the Onondaga County Aging Services Page to get connected with local Meals on Wheels programs.
In-Home Care & Medical Support
EISEP Home Care: The Expanded In-Home Services for the Elderly Program offers non-medical home care, case management, and respite care on a sliding fee scale. Call the county office at 315-435-2362 to complete an assessment.
PACE CNY: Call 1-877-454-6463 or visit PACE CNY. They coordinate on-site medical care, medication management, physical therapy, and free transport to and from their day centers for eligible elders.
Alzheimer's Association CNY Chapter: Located at 5015 Campuswood Drive in East Syracuse; features a 24-hour helpline at 1-800-272-3900 for memory care support and caregiving advice.
Specialized Support Services
Legal & Home Repairs: The Office for Aging partners with Legal Services of CNY for elder law needs, and Catholic Charities' "Project Fix" for safety-related minor home repairs.
NY Connects: Call 315-435-2362 for free, unbiased information on long-term care services and supports available locally.
421 Montgomery St 10th flLocated on the 10th floor of the Civic Center; call 315-435-2362.
This is the primary agency to contact for long-term care options, HIICAP health insurance counseling, Home Energy Assistance (HEAP), and the Neighborhood Advisor outreach program.
Food & Social Connection
Salvation Army Senior Services: Call 315-479-1125. They provide free breakfast and lunch on weekdays for eligible seniors, alongside case managers who help fill out Medicaid, Medicare, and SNAP applications.
Westcott Community Center: Located at 826 Euclid Ave; call 315-478-8634. They host comprehensive older adult programming including community meals, fitness activities, and pharmacy or grocery transport.
Home Delivered Meals: Reach out to the county’s Nutrition Services via the Onondaga County Aging Services Page to get connected with local Meals on Wheels programs.
In-Home Care & Medical Support
EISEP Home Care: The Expanded In-Home Services for the Elderly Program offers non-medical home care, case management, and respite care on a sliding fee scale. Call the county office at 315-435-2362 to complete an assessment.
PACE CNY: Call 1-877-454-6463 or visit PACE CNY. They coordinate on-site medical care, medication management, physical therapy, and free transport to and from their day centers for eligible elders.
Alzheimer's Association CNY Chapter: Located at 5015 Campuswood Drive in East Syracuse; features a 24-hour helpline at 1-800-272-3900 for memory care support and caregiving advice.
Specialized Support Services
Legal & Home Repairs: The Office for Aging partners with Legal Services of CNY for elder law needs, and Catholic Charities' "Project Fix" for safety-related minor home repairs.
NY Connects: Call 315-435-2362 for free, unbiased information on long-term care services and supports available locally.
FREEWILL
https://partner.freewill.com/vineyardny
vineyard Reporting policy
Syracuse Vineyard Church does not tolerate harassment or abuse.
To report abuse email the Board of Directors:
• Christopher Honess (President)
• Joe Mocciaro
• Brad Brechler
• Nancy Kaleta
• Pam Youngs-Maher
• Benjamin Taylor
(non-voting Secretary/Treasurer)
board@vineyardny.org (add button)
For concerns or allegations of sexual misconduct or pastoral abuse
Email VineyardUSA@guidepostsolutions.com
File a report:
vineyardusa.org/report
To report abuse email the Board of Directors:
• Christopher Honess (President)
• Joe Mocciaro
• Brad Brechler
• Nancy Kaleta
• Pam Youngs-Maher
• Benjamin Taylor
(non-voting Secretary/Treasurer)
board@vineyardny.org (add button)
For concerns or allegations of sexual misconduct or pastoral abuse
Email VineyardUSA@guidepostsolutions.com
File a report:
vineyardusa.org/report